Frequently Asked Questions

Your CBD Questions!

What is CBD

Cannabidiol (CBD) is a naturally occurring chemical compound derived from the cannabis plant, that is used in products such as oils, cosmetics and edibles.

Does CBD Get You High?

No. Unlike tetrahydrocannabinol (THC), CBD is non-psychoactive and will not get you high.

Is CBD Legal In The UK?

CBD is legal in the UK as long as it does not contain THC, which is a controlled substance under the Misuse of Drugs Act 1971.

How Does It Work With The Body?

CBD is thought to have significant therapeutic properties when taken orally or absorbed transdermally. However, much research is still being undertaken to understand the effectiveness of CBD in all areas.

How Much Can I Use?

Each product is labeled with directions for recommended use. Although each product packed included in each Serenity Box is safety checked, our recommendation is to follow the recommended use provided by the brand.

Can I take CBD with other Medication?

We cannot advise whether CBD would affect other medications, however, if you are unsure we do advise you to speak to a medical professional.
Any recommendations made about CBD on Suse is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition.

I Have Suffered an Allergic Reaction After Using One of the Products. What Should I Do?

Regrettably, we cannot guarantee that your Serenity Box is free of certain substances or compounds since we feature different products every month. If you suffer from a known allergy against certain substances or compounds, we urgently recommend you to thoroughly review the ingredients of a respective product before using it.

My Subscription

What Is Serenity Box Co

Serenity Box Co is a monthly lifestyle subscription box making the purchasing of CBD products easy.

How Much Does Serenity Box Cost

It depends on which Serenity Box you choose to buy. The Serenity Starter Box is £XX.XX and the Serenity Pro Box is £XX.XX when purchased as a one-off, with discounted prices for 3, 6 and 12 month plans.

Will I Need To Renew Every Month?

The 1 month Pay Monthly subscription plan is renewed automatically every month until you cancel. You will need to cancel your subscription by the 14th of the month, if you no longer want to receive any further Serenity Boxes.

For the 3, 6 and 12 month Pay Upfront subscriptions, you pay in advance and your subscription will automatically renew after this time unless you decide to cancel. If you wish to opt out of the renewal you must cancel your Pay Upfront subscription before the 14th day of the final box / month to avoid the renewal of your plan.

Please note that orders in progress cannot be cancelled.

How Many Products Will I Receive?

The number of products will range between 4 to 6 each month. But don’t worry, each box will save you at least 30% if you were to buy the products individually.

When Can I Expect My Box?

We ship your first box immediately after the order is placed. Delivery can take 3-5 business days from when the package leaves the warehouse. All subsequent boxes after the first month are shipped within an estimated 14 business days after the month’s subscription payment is received.

Can I Cancel At Any Time?

Cancellations must be made by the 15th of the month to ensure you are not charged for that month’s box

How Will Delivery Be Made?

Delivery is made via Royal Mail. When your Serenity Box is dispatched, you will receive a [COURIER NAME] tracking number.

Account

How Do I Log Into My Account

Click on the [LOGIN ICON] at the [LOCATION] of the website. Use your email address and password to log into your account.

How Can I Change My Billing/Delivery Address?

Log into your Account and click the Update button in the Delivery Address section. This takes you to your Address Book. Select the active address you wish to change and click Change Delivery Address. On the Active Delivery Address page, change your address details and click Confirm.

I Cancelled My Subscription, Why Am I Being Charged?

The most common reason is that the cancellation did not take place within the subscription deadline. Your monthly subscription to Serenity Box Co must be cancelled by the 14th of the desired final month (e.g. you must cancel by the 14th of February if you wish for the February box to be your final month).

You cannot cancel a 3, 6 or 12 month subscription early. You can opt to cancel at any time however the cancellation will only be viable at the end of the term. You must cancel before the 14th of the final month. A cancellation before expiration will not cancel or refund the remaining delivery orders, as it only stops the renewal at expiration.

Delivery

When Can I Expect My Serenity Box?

We ship within an estimated 14 business days after the beginning of each month. Delivery can take 3-5 business days from when the package leaves the warehouse.

My Box Hasn’t Arrived?

Your box should arrive within 3-5 working days of receiving your dispatch email. If your box has not arrived within 5 working days, please contact us via hello@serenityboxco.com, including your tracking number and address details.

What happens if I receive a damaged item?

Unfortunately some parcels do not receive careful treatment in transit. If you receive a damaged or broken item in your box, please email us at hello@serenityboxco.com with details and a photograph of the damaged item/s so that we can help. We will arrange for a replacement to be dispatched to you as long as you contact us within 14 days of receiving your order.

If an identical item is not available, we will offer an alternative item/s of the same or higher value. Should this not be possible, we reserve the right to refund the relevant amount back to your payment method (for example, if 1 of 5 products arrived damaged and we are unable to provide an identical item or item of the same or higher value, we reserve the right to refund 20% of your payment, including P&P, as a refund for the damaged item).

If you receive any damaged or missing products, you must contact us within 14 days of receiving your order. Any complaints received after 14 days will not be eligible for a refund or a replacement.

Can I Return My Box For A Refund?

Please refer to our Refunds policy

Products

How Do I Use The Products In The Box?

You will receive an insert in your box with information about each product. Each product is also labelled with recommended instructions for use.

Where can I buy a product I like?

We will give information on our website and the box insert, showing where you can buy more products from the same brand. We are hoping to stock individual products on our site soon, please check back soon for updates.

Will I get the same product more than once?

We create boxes that are as exciting and varied as possible. Although this is highly unlikely and we aim to avoid it, individual products that has proven popular and loved in the past may occasionally feature twice. However, if you are unhappy with the duplicate, please reach out to us via hello@serenityboxco.com

General

I’m a brand, can I work with you?

Yes! We are always interested in hearing from brands. If you would like your brand to be featured in Serenity Box or if you would like to collaborate or partner with us in any way, please email us, we would love to hear from you.

I can't find the answer to my question!

Please email us at hello@serenityboxco.co.uk and we will do our best to help you.